North East Ambulance Service Patient Transport Services

NEAS provide non-urgent transport to hospital appointments for patients who have no other means of getting to their appointment.  They transport over 4,000 patients each day, to and from treatment centres across the North of England and parts of Scotland. 

The transport crews are trained as ambulance care assistants and have specialist knowledge of comprehensive first aid and patient moving and handling techniques.

As well as these crews, they also have Ambulance Car Service Drivers(ACS),  volunteers who use their own vehicles to help with the transportation of patients to and from hospitals and clinics.   These volunteers are available to transport patients who do not need help getting in and out of a car thereby freeing up the larger transport vehicles and their crews to assist the less abled. 

If you require transport to your hospital appointment, please call the contact centre on 0191 2648870.   You will be asked a series of questions to find out if you are eligible for transport, ie have no other means of getting to the appointment.  Please note, they cannot provide transport to and from GP or dental surgeries or transport companions unless the patient has a clinical need for a personal escort.

Royal Voluntary Service Community Transport:

Our One-to-One community service is designed to build confidence and help reconnect you with the things that make life worth living, so you can stay independent for longer. A change of scene always gives you a lift.

Our Community Transport service is John’s Mondeo, Jo’s Micra or Terry’s Yaris, are there to whisk you door-to-door, whether it’s to a health appointment, the shops or to see a friend. With a chat along the way, and a helping hand if you need it. Visiting family and friends, getting to a lunch club or social club, shopping, whether it’s for weekly essentials or a treat to see a friend, join a class or socialise or with personal care, like hairdressers.

Is there a cost? Our drivers are volunteers, we do ask you to cover their fuel and running costs, with a small fee based on mileage. With friendly help, freely given, our Royal Voluntary Service volunteers enjoy sharing their time to give support and companionship.

Contact us by telephone - 01668 260 248 or via email northumberlandhub@royalvoluntaryservice.org.uk